Nolo's Lawyer Blog

Strategic Online Partnerships

In our efforts to provide more exposure and online visibility to Nolo member attorneys, Nolo has partnered with a few key legal websites to form the Nolo Legal Network.

Meet Justia

Former CEO and co-founder of FindLaw, internet legal guru Tim Stanley now heads up Justia, providing premium web sites, blogs and online marketing solutions to law firms. Justia also works with organizations like Nolo that provide free legal information to the online community.  All Nolo member attorneys receive a free enhanced placement listing on Justia's lawyer directory as well as a 'verified by Nolo' badge. Through Justia and its strong web affiliations, Nolo is able to connect its member attorneys with some of the best legal sites on the web.

Cornell University's Legal Information Institute (LII)

The leading provider of free public legal information, Cornell created the Legal Information Institute, the first legal website on the Internet back in 1992. Known for listing all opinions handed down by the United States Supreme Court since 1992, together with over 600 earlier decisions selected for their historical importance, Cornell also lists attorneys--including Nolo member attorneys--as a service to members of the public with questions about the law.

OYEZ - US Supreme Court Multimedia Archive

"Oyez aims to be a complete and authoritative source for all audio recorded in the Court since the installation of a recording system in October 1955. The Project also provides authoritative information on all justices and offers a virtual reality 'tour' of portions of the Supreme Court building, including the chambers of some of the justices" (from the Oyez website).

These are just a few examples of the growing list of leading legal information providers that Nolo proudly calls its partners. Find out more about becoming a member of the Nolo Lawyer Directory today!

"Not Guilty! Making It Happen with Cutting-Edge Defenses"

NACDL Mid Winter Meeting - February 24 - 27, 2010 Austin, TX

Criminal defense attorneys from all over the country have descended upon the state capitol of Texas to learn more about the art and practice of criminal defense law. Many federal public defenders are here as well as solo and small firm practitioners, all looking to fulfill their required Continuing Legal Education (CLE) credits while enjoying some of that world-class Texas hospitality and charm, fabulous BBQ and nightly live music that Austin has to offer.

Conference topics range from "Storytelling & the Art of Persuasion" to "Building, Running & Enjoying the Million dollar Solo Practice" and have been well received by the attorneys that we've spoken with.

"A lot of criminal defense attorneys are isolated, like on their own islands, and come to our meetings for the camaraderie and networking opportunities to meet with other defense attorneys," says Jim Bergman, Director of Sales & Marketing for NACDL. "Things change so fast in today's legal world and these attorneys want to be up on the issues."

Nolo is here to connect those attorneys in different parts of the country where we have strong consumer demand and who are able to and willing to take on new clients. Ironically, most attorneys that we've spoken with are not familiar with Nolo but are very receptive and open to the benefits of working with us and helping out our consumers.

Please introduce yourself: where are you from, where did you grow up or go to school, are you married, any kids, pets?
I grew up in Chicago and attended Francis W. Parker School for 14 years. Went to school in California but then back to Chicago, where I worked at a progressive rock radio station. I then moved to CA in 1986 and am now married; our teenaged daughter is a dedicated softball pitcher.

Tell us a little about your sales background? Any previous experience that lends itself to talking with attorneys?
After 35 years of selling media, including radio, print and internet, I have an excellent grip on marketing. I've worked with major retailers, professionals, event advertisers and food brands. Marketing is universal - how to best reach your target. That's why I'm happy to be working with Nolo's Lawyer Directory.  It's so amazingly focused. I have forsaken all other media for internet because it is the marketing of the present and the future.

What are the most important things an attorney can do to get the word out to generate more clients?
Besides a Nolo profile, networking with other attorneys is important. Also, do a good job so that your clients will send you referrals. Make sure someone is answering your phone. Put good content on your website!

What do you like the most about working here at Nolo?
I love the environment and the casual atmosphere. I strongly believe in Nolo's mission - informing people about their legal problems - and it's easy to sell a product that you believe in, in which you have confidence.

Tell us something about yourself that most people don't know or wouldn't know?
Besides being a softball Mom, I love the end of the day when I get to walk my dog Rocco, a jumbo dachshund, in the beautiful Oakland hills.

What do you like to do when you're not working? Personal interests, hobbies, secret obsessions?
I play golf with my husband; I like going to movies and reading the New Yorker cover to cover, and love long novels. I'm a subscriber to the Berkeley Rep and am always amazed by their creative stage work. I've traveled a lot and seen many beautiful places, but my favorite is the tiny hamlet of Inverness in West Marin.

NACBA 2010 - San Francisco

This year's annual NACBA -- The National Association of Consumer Bankruptcy Attorneys -- meeting will be held in San Francisco starting on April 28, 2010. Nolo will be out in force for the show and will also be taking a small group of Nolo-NACBA member attorneys out to sea on a sunset bay cruise aboard "Adventure Cat 2",  a luxurious 65-foot catamaran.
NACBA bankruptcy attorneys attending the San Francisco meeting are invited to join Nolo, Captain Hans and his crew aboard the beautiful Adventure Cat for this hour-and-a-half long sunset cruise.  Our cruise will take us around Alcatraz and under the Golden Gate bridge (check out this cool video)!

We will be departing from Fisherman's wharf at 6:30 p.m. sharp on Saturday, May 1, 2010.

There is no cost for qualified attorneys to participate, but space is limited so sign-up today by calling 1-877-NOLO-LAW or email Tom Foley directly at tfoley@nolo.com.

Clicks, hits, visits, uniques, impressions, page views, conversion rates, click-throughs, CPM (cost per thousand impressions), RPM (revenue per thousand impressions) CPC or PPC (cost per click), CPL (cost per lead), CPA (cost per acquisition), ROI (return on investment) -- what does it all mean?

Are you drowning in a stormy sea of unfamiliar terms and conflicting information, trying to quantify and measure the success of your online marketing? Are legal marketing companies making promises based on SEO metrics and page one placement with major search engines like Google and Bing?

Value vs. Volume

The bottom line for attorneys, especially solo practitioners and smaller firms: it's a competitive landscape out there, and at the end of the day, you're just trying to attract more clients who want to hire you. You can have all the "traffic" in the world, lots of clicks and unique visitors, but how do we qualify this traffic, and how many of those qualified visitors end up becoming clients?

Let's take a closer look at overall online marketing and advertising strategies and try to get to the bottom of the great traffic debate.

Online advertising continues to drive the majority of revenues with the big four search engines; Google, Yahoo!, Bing and AOL, leading the pack. According to Price Waterhouse Coopers, "search revenue accounted for 47 percent of 2009 second quarter revenues, up from the 44 percent reported in the second quarter of 2008. Display advertising, the second largest format, accounted for 35 percent, followed by Classifieds (10 percent), and Lead Generation (7 percent) of 2009 second quarter revenues", totaling $5.5 billion.

Different advertisers and marketers are paying for different types of online exposure. But exposure alone doesn't necessarily mean more customers. Paying for clicks, hits or visits on one site might not provide the same ROI as another site, depending on visitor demographics and how qualified the traffic is.

Here at Nolo, for example, we pride ourselves on being a full-service legal resource center where millions of visitors come for help with their legal needs. When a consumer browses our thousands of pages of free legal content, we provide geo-targeted attorney listings related to the information our visitors are seeking. A site visitor who clicks on one of those attorney listings should be a more likely client than one who clicked on a paid Google link through a general key-word search.

Despite the promise of absolutely trackable results and metrics for every dime invested in online marketing, the age-old adage of "there are no guarantees in advertising" still rings true -- buyer beware.

Nolo Member Attorney Interview with Blackie Burak

Nolo catches up with busy Walnut Creek, CA DUI attorney Blackie Burak on why he became an attorney, best practices for lawyers just starting out, as well as tips on what makes a good DUI lawyer.

Blackie Burake Interview_edit.mp3

SEM vs SEO - What's the difference and what does that mean for lawyer websites?

"If a tree falls in the forest, and no one is around to hear it, does it really make a sound?"  If you build a website, and no one visits, how can you generate more business online?  Okay, not quite the same comparison but still applicable for today's internet businesses. How do you promote your website once you've transitioned your law firm online?  It might be time to consider investing in some form of "Search Engine Marketing", or SEM.

Not to be confused with SEO "Search Engine Optimization", covered in a previous post on the Nolo Lawyers blog, SEM is the general practice of increasing a website's visibility in search engine results.  Most commonly, SEM refers to greater search engine visibility through pay-per-click advertising and paid placement.

SEM can be part of a comprehensive overall online strategy to boost your website's visibility in search engine results, but other important factors include unique content, link building, social media marketing, and optimizing a website via SEO. The primary function of SEM is to affect your appearance in search engine results and know that consumers can find you.

There are agencies that can help you implement an SEM program, or you can go it alone with legal directories, Google AdWords, and other forms of paid advertising. When choosing an SEO consultant, make sure to follow some if not all of these best practices.

At the end of the day, it's all about results and the ability to measure them. Make sure that you have a historical baseline of metrics before implementing an online strategy and allow time for your efforts to take hold.  For example, do you know how many unique site visitors you get each month, and what sites they most originate from?  Using a month or two's worth of data might reflect exceptions in the marketplace, or peaks and valleys with times of year, rather than a true reflection of your return on investment.  Metrics also allow you to understand what might be resonating most, or least, among potential clients, and how they're most likely to find you.

Are you one of the shrinking-but-still-confused group of internet users that are still uncertain about the widely used terms natural or organic when it comes to search engines and search results? Let's take a look; it's actually a lot simpler than you might think.

The internet is currently dominated by three major search engines; Yahoo!, Bing and of course Google. According to Nielsen data from August 2009, Google still has the lion's share of domestic queries at 65%. Yahoo! comes in a distant second with 17% of all search traffic and Microsoft's Bing, growing at 22% month over month now accounts for 10.7% of all Internet searches.

One way to look at it is basically the difference between paid vs. non-paid advertising online. Let's face it, most everyone wants to be on the top of the first page of results when users are searching for specific key words or phrases. The easiest way to do this is to pay for terms that people are searching for, usually on a bidding system, so that your website will show up higher than your competitors for a given search result. The second way to look at it is that websites with the most relevant content matching the terms that users are searching for show up higher than those with less relevant content. Part of the recognition for relevancy is also represented by how many inbound links there are to your site from other sites. The more that people point to you, the more of an authority you must be is the basic logic but we'll save inbound and outbound linking for another post.

Let's look at Google as an example. When you type in a term like 'Bankruptcy' into Google, the first thing you'll see in the results at the top left of the page is Sponsored Links, typically three listings in a lightly shaded yellow box. If you look to the right of the page,you'll see in the vertically shaded column additional Sponsored Links as well. (Click on the chart to see a larger version.)

The Sponsored Links both across the top and down the right hand side are all paid advertising. The organic or natural results are then listed below on the left hand side. In this case, the news results for this search are pointing to a Wall Street Journal which mentions bankruptcy and then the US Bankruptcy Court page is next.

Check out an earlier post about Search Engine Optimization basics here. You can also read more about Google's recommended SEO practices here.

While we enjoyed speaking with all of the NACBA attorneys that stopped by Nolo's booth, here are just a few of the things that some of our member attorneys had to say.

"We don't track our advertising too closely but I'd say we've received at least 20-30 clients from Nolo over this past year. Our Nolo advertising paid for itself within the first few months" Holley & Peter Bricks, Atlanta - Georgia








"It was an honor to meet your colleagues. I did not expect to meet one of the author/editors of your Chapter 7 book, which I use on a regular basis.
 
I have a great deal of respect for Nolo, not just for the quality products, but for the ultimate goal that I have seen Nolo carry through the years of educating the public about the otherwise intimidating legal process. I try to serve this goal as well with my clients on an individual basis.  I consider it an honor to have my firm associated with Nolo." Kurt W. Wolfgang - La Plata, Maryland

"I've had so many phone calls and I haven't even completed my Nolo profile!" Selwyn Whitehead - Oakland, California

(Since then, Selwyn has completed a fantastic profile!)

Tom and I arrived in Tucson, AZ via Las Vegas to clear & sunny blue skies with a slight breeze out of the southwest and an outside air temperature a lovely 92º. After dropping the top down on the Sebring and rolling through a few off-the-beat-and-path construction zones on the southeast side we finally headed west and up into the rolling hills of the Tuscon desert and arrived at the JW Marriott Star Pass resort for the start of the 2009 National Association of Consumer Bankruptcy Attorneys (NACBA) winter workshops.



More than 500 attorneys attended these Continuing Legal Education (CLE) seminars and workshops on topics ranging from better practice management to the finer points of filing a Chapter 13. Approximately 150 attorneys, many of them Nolo members, stopped by our booth for their free books and to let us know how their directory profiles were helping their business. The response from our Nolo attorneys was overwhelmingly positive and over 90% of our attorneys said they were more than happy with Nolo partnerships!



After the conference ended, we headed for the hills, Mt. Lemon to be exact and drove up to 8,000'. If you've never been to this part of the country, this desert, these Saguaro cacti, it's a must see, in our humble opinions.

Nolo's Lawyer Directory will be traveling out to Tucson, AZ today for the winter conference of the National Association of Consumer Bankruptcy Attorneys (NACBA) winter conference. Approximately 600 of their more than 4,000 consumer focused attorneys nationwide will be attending this members-only desert workshop.

According to a recent report from Reuters, citing research from the American Bankruptcy Institute (ABI) and the National Bankruptcy Research Center (NBKRC), 135,913 consumer bankruptcies were filed during the month of October 2009, a substantial 27.9% increase over October 2008. 28.5% of all filings in October were Chapter 13, which allow debtors to keep some if not all of their assets as long as they agree to pay some of their income to creditors to lower the debt. The more common Chapter 7 filing usually wipes out any debt but also forces the debtor to relinquish any property that isn't exempt from seizure by their creditors. For more information about consumer bankruptcy, go to Nolo's Bankruptcy resource center.

Stay tuned for more information, highlights and updates from Tucson as Tom Foley and I set upon our desert odyssey!

The Nolo Road Show in Full Effect

It's 1:30PM PST here in Vegas and the attorneys have just departed for the day. Three Nolo team members - Kay, Kimber and Greg - hit the ground running here at Caesars Palace in lovely Las Vegas on our quest to find the best attorneys that we can to represent our consumers nationwide. We are reaching out to DUI / DWI attorneys attending the 13th annual 'Defend with Integrity' conference. Approximately 550 participating attorneys are here to receive their CLE's for DUI specific areas of their Criminal Law practices.

Our intial response by attorneys has been overwhelmingly positive as we have some of the biggest crowds out of all the exhibitors. Many other exhibitors have stopped by to validate this as well (read - pat on our own back). Our Nolo legal guides for consumers are also very popular with attorneys, FREE for qualified attorneys that will give us five minutes of their time to tell us a little about their practice.

We'll be back at 6:30 PM for the first (of a few) schmooze & booze cocktail hours. Actually, Nolo will be hosting our own informal get together tomorrow night at the Voodoo Lounge on the 50th floor of the Rio hotel - members only. 

Know Your Visitors & Where They Are Coming From

You've got your website up, maybe even a blog. You've committed part of your overall marketing budget towards online marketing and you're using several social media tools like Linked In, Twitter and Facebook to get noticed in the increasingly vast sea of online attorneys. Perhaps you've even enlisted the help of an attorney directory, maybe even an SEO consultant.

For lawyers doing any online marketing, advertising or Search Engine Optimization, knowing who is visiting your website and where those visitors are coming from are two of the most critical components in measuring the ROI for your online marketing.  There are several tools to help analyze your online traffic including demographics and category or topic specific interests.

Here at Nolo, we use WebTrends, a paid service that combines analytics tools with professional services. There's also Mint, which helps web owners better understand their traffic trends at $30 per site. Yahoo also has a free analytics tool but the best bang for your buck is Google's FREE tool - Google Analytics. Google's free traffic measuring tool helps attorneys track their website traffic: where their visitors are coming from, what pages are being visited, how long they stay on a particular page and the bounce rate - how many visitors simply click their back button and leave the site altogether.

Here's a simple breakdown of how to get started with Google Analytics:

• First, sign up for a free Google Account.
  
• Then, use your Google Account information to sign up for Google Analytics.
• Register your site(s) with Google Analytics.
• Cut and Paste the generated code onto your website - NOTE: If you are NOT the person administering your website, you'll need the help of your webmaster or the company that built your website for you. You may even want to check with them before you star.
• Set up reports for your site within Analytics to help better understand your traffic patterns.
  

Take the Google Analytics tour for a brief video overview of their tool.

"By making this powerful service free, we aim to give all websites - large and small - the tools they need to better serve their customers, make more money, and improve the web experience for everyone," says Paul Muret, Google engineering director.  Google Analytics also ties nicely into other products in the Google ecosystem--including AdWords, AdSense, Website Optimizer, Webmaster Tools and more, giving attorneys powerful resources to aid in making valuable decisions regarding their online marketing.

Finally, Google Analytics can be very confusing or even daunting at first, especially for less-than-savvy web users. Don't let this dissuade you from jumping in feet first.